Utilities-Cut-Off-Policy

It is the policy of the City of Manchester to have cut off for utilities scheduled monthly. Unpaid balances are past due if paid after the 20th of the month and penalties are applied on the 21st unless the 20th falls during the weekend and then penalties are applied on the Tuesday following. All past due accounts service will be discontinued on the fourth Tuesday of each month unless a fifth Tuesday falls in the month. All payments must be received by 4:00 the Monday before cutoff Tuesday. All mail and night deposit will be marked off of the cutoff list Tuesday morning and the list will be sent out immediately. Any payments made at the drive thru or payment window Tuesday cut off day will be required to pay reconnection fees whether services have been discontinued. The cutoff date will be printed on the customer’s monthly utility bill and a copy of this policy is mailed to the customer each January. A copy of this policy will be posted at city hall and provided to all new customers. This policy becomes effective with the January 2012 utility billing. Please be advised no exceptions will be made on reconnection fees.

PAYMENTS PLACED IN NIGHT BOX AFTER 8:30 A.M. WILL BE POSTED THE NEXT BUSINESS DAY.

THE CITY OF MANCHESTER DOES NOT MAKE ARRANGEMENTS ON UTILITY BILLS. ALL UNPAID BALANCES MUST BE PAID BEFORE CUT OFF DAY.

RETURNED CHECK POLICY
WHEN A CHECK IS RETURNED TO THE CITY OF MANCHESTER THE FOLLOWING PROCEDURES WILL BE TAKEN:
1. A NOTICE WILL BE PLACED ON YOUR DOOR AND YOUR SERVICES WILL BE DISCONNECTED. THERE IS NO LONGER A 24 HOUR GRACE PERIOD.
2. YOU WILL BE RESPONSIBLE FOR A RETURNED CHECK CHARGE OF $30.00 AND RECONNECTION CHARGE OF $50.00 FOR WATER AND $50.00 FOR GAS BEFORE SERVICES WILL BE RESTORED.
3. AFTER THE 3RD RETURNED CHECK, CITY HALL WILL NO LONGER ACCEPT CHECK FROM THAT CUSTOMER.